An Outsource Centrelink and Social Security Service
Help with Centrelink and Social Security Administration
AT ADVICELINK WE ASSIST CLIENTS AND SERVICE PROVIDERS THROUGHOUT AUSTRALIA. WE OFFER A CENTRELINK AND SOCIAL SECURITY ADMINISTRATION SERVICE TO ADD VALUE AND COMPLEMENT YOUR BUSINESS AND ADVICE PROCESS.
The AdviceLink service helps your business set and meet clear ongoing service arrangements when dealing with Centrelink clients. We can assist you in reducing the associated risk of the nominee responsibility and help grow your revenue.
Our service will strengthen your client relationships. With over two-thirds of people age 65+ on social security benefits and more than 32% of Centrelink claims taking over 49 days*, there is a huge value add opportunity when clients are efficiently supported with their Social Security administration.
Receiving and retaining a Centrelink Age Pension is a financial objective for many elderly clients. AdviceLink keeps clients on track and up to date with their information to maximise entitlements and minimise the chance of debt, saving valuable time for advisers and clients alike.
*Services Australia Annual Report 2019
How can we help?
Acting as a client's nominee carries onerous responsibility. A correspondence nominee is obliged to; advise of changes, act in the client’s best interest, and respond to notices. Often these agreements are established ad hoc and without clearly defined service delivery. By outsourcing the nominee arrangement, we have an explicit legal agreement with clients, a dedicated team and efficient processes in place designed to minimise this risk and manage client expectations.
Social Security supports 2.54 million aged pensioners. Their biggest complaints are:
1. Dissatisfaction with the Claim process 2. Dissatisfaction with a decision and 3. Difficulties with phone services
AdviceLink combined with the advice process eliminates these and provides real help for Centrelink clients.
Adding value and growing your business
ADVICELINK IMPROVES EFFICIENCY
by removing the need for disjointed, ad hoc, and time consuming Centrelink interactions.
REDUCE BUSINESS RISK
AdviceLink initiates a formal agreement with the client, outlining a clear and measurable delivery of service, allowing the nominee risk to be held outside your business.
INCREASED REVENUE / PROFITABILITY
Our services are attractively priced and businesses have the ability to uplift our costs to provide a highly valued service.
We can help build and strengthen relationships with your clients, to set up a regular fee for service and reliable business revenue.
MEET ONGOING SERVICE STANDARDS
by having a quantifiable, easily evidenced service delivery.
The adviser annual engagement requirements, combined with the cessation of grandfathered commission products, mean advice practices need to review their services and affected ongoing revenue. The profitability of retaining clients with small balances on Centrelink benefits has become questionable for practices. However, advisers strongly value these clients and their loyalty.
Age Pension recipient and in Aged Care
I’m now receiving the right benefit and paying the right Aged Care fees with the help of my adviser and AdviceLink. It relieved some of the stress when I moved into the Aged Care home.